Transparency is at the core of InnerHeal. Here's exactly what data we share, with whom, and why.
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Last Updated: February 12, 2026
Your data privacy is our top priority. This policy specifically addresses how InnerHeal uses artificial intelligence and machine learning, and how your data is handled in relation to these technologies. This policy supplements our main Privacy Policy.
1. Our Commitment to Your Privacy
InnerHeal uses AI to enhance your wellness journey, not to exploit your data. We are committed to: • Transparency: Being clear about how AI uses your data • Control: Giving you choices over AI features • Security: Protecting your data with strong encryption • Ethics: Using AI responsibly and for your benefit only
2. What We Never Do With Your Data
We Do NOT:
• Sell your data to any third party for any purpose • Share your personal data with advertisers or marketing companies • Track you across apps or websites for advertising purposes • Use your identifiable data to train external AI models operated by third parties • Allow third parties to access your journal entries or personal reflections • Build advertising profiles based on your wellness data • Share your mood, mental health patterns, or personal struggles with anyone without your explicit consent • Use your data for purposes other than providing and improving InnerHeal services
3. How AI Powers InnerHeal
InnerHeal uses AI to provide the following features:
3.1 AI Chat Assistant • Provides empathetic, non-clinical conversational support • Offers grounding exercises and reflection prompts • Responds to your questions about wellness and self-care
How your data is used: • Your messages are processed to generate relevant responses • Conversations are encrypted and stored securely • We do NOT use your conversations to train external AI models • You can delete your chat history at any time
3.2 Mood Insights and Analysis • Analyzes your mood entries to identify patterns • Provides personalized insights about your emotional trends • Suggests activities based on your mood history
How your data is used: • Mood data is analyzed on our secure servers • Insights are generated specifically for you • Aggregated, anonymized patterns may inform general improvements
3.3 Personalized Recommendations • Suggests breathing exercises, affirmations, and content • Customizes daily quotes based on your preferences • Recommends resources based on your wellness goals
How your data is used: • Your preferences and history inform recommendations • No personal data is shared with content providers • You can reset recommendations by clearing your history
3.4 Journal Prompts and Reflections • Generates relevant journal prompts based on your entries • Provides thoughtful reflection questions
How your data is used: • Journal content is processed to generate prompts • Your entries remain private and encrypted • AI processing is done without permanent storage of identifiable content
4. AI Data Processing Details
4.1 Where AI Processing Occurs
All AI processing is performed on Google's secure cloud servers via the Gemini AI API:
• Chat Responses - Google Gemini (cloud) - Until you delete • Mood Analysis - Google Gemini (cloud) - Until you delete • Recommendations - Device + Google Gemini (cloud) - Session-based • Journal Prompts - Google Gemini (cloud) - Not retained after generation
4.2 AI Service Provider - Google (Gemini AI)
InnerHeal uses Google's Gemini AI (provided by Google LLC) as its third-party AI service provider to power all AI features in the app, including chat, mood analysis, journal insights, and personalized recommendations.
What data is sent to Google Gemini: • Chat messages: The text you type in the AI Chat is sent to Google Gemini to generate responses • Mood data: When you log your mood, your mood score, selected emotions, and context are sent to generate personalized insights • Journal entries: When you use AI-powered journal prompts, relevant portions of your entries are sent to generate reflections • Wellness preferences: Your selected goals and preferences are sent to generate personalized recommendations
What is NOT sent to Google Gemini: • Your name, email, or account credentials • Your profile picture • Your payment or billing information • Your device identifiers or IP address
Google's obligations: • Google receives only the minimum data necessary to generate responses • Google is contractually prohibited from using your data for their own purposes • Google is contractually prohibited from training their models on your data • Google must delete data after processing • Google's AI services are subject to Google's Cloud Data Processing terms
You will be asked to provide explicit consent before any data is shared with Google Gemini. You can review this consent at any time in Settings > Privacy > AI Data.
4.3 Data Minimization
We follow the principle of data minimization: • Only necessary context is sent to AI systems • Personal identifiers are removed when possible • Historical data is summarized rather than sent in full • Sensitive content is flagged for extra protection
5. Your AI-Related Data Rights
5.1 Transparency • View what data AI features use in Settings > Privacy > AI Data • See explanations of how insights are generated • Understand what factors influence recommendations
5.2 Control • Enable or disable specific AI features individually • Delete your AI chat history at any time • Reset your recommendation profile • Opt out of anonymized data aggregation
5.3 Deletion • Delete individual AI conversations • Clear all AI-generated insights • Remove your data from our systems entirely by deleting your account
5.4 Human Review • AI responses are monitored for quality and safety • Human reviewers may see anonymized samples to improve the system • You can request human review of any AI interaction
6. When We May Share Data
6.1 Aggregated, Anonymized Research
We may analyze and share aggregated, anonymized data to: • Publish wellness research and insights (e.g., "Users who journal daily report 40% improvement in mood stability") • Improve our understanding of mental wellness patterns • Contribute to the broader mental health community
Important safeguards: • Data is fully anonymized and cannot identify individuals • No personal details, journal content, or identifiable information is ever shared • Aggregated data is based on thousands of users minimum • You can opt out of contributing to aggregated data in Settings
6.2 Service Providers
Our trusted service providers have limited, functional access: • Cloud Hosting - Encrypted data storage - To store your data securely • AI Processing (Google Gemini) - Chat messages, mood data, journal context - To generate AI responses, insights, and recommendations • Analytics - Usage patterns (no content) - To improve app performance • Crash Reporting - Error logs (no personal content) - To fix bugs
All providers are: • Bound by strict data processing agreements • Required to maintain confidentiality • Prohibited from using data for their own purposes • Subject to regular security audits
6.3 Legal Requirements
We may share data when legally required: • To comply with valid legal process • To protect safety in emergencies • To prevent fraud or security threats • To enforce our Terms of Service
We will notify you of legal requests unless prohibited by law.
6.4 With Your Explicit Consent
We only share identifiable data with third parties when you explicitly authorize it, such as: • Exporting your data to another service • Sharing specific content you choose to make public • Connecting apps or services you authorize
7. Data Security for AI Systems
7.1 Access Controls • AI systems access only necessary data • Strict authentication for all AI service connections • Regular security audits of AI integrations
7.2 Monitoring • AI responses are monitored for safety • Automated systems detect potential issues • Anomalous patterns trigger security reviews
8. AI Safety and Content Guidelines
8.1 Safety Filters
Our AI systems include safety measures to: • Prevent harmful or inappropriate responses • Detect and respond appropriately to crisis situations • Redirect users to professional resources when needed • Block generation of dangerous or illegal content
8.2 Crisis Response
If our AI detects potential crisis situations: • It will provide immediate safety resources • Emergency contact information is displayed • Users are encouraged to seek professional help • We do NOT automatically report to authorities (unless required by law)
8.3 Limitations Disclosure
We clearly communicate that: • AI is not a substitute for professional mental health care • AI responses may not always be accurate or appropriate • AI cannot diagnose or treat mental health conditions • Human professional help is recommended for serious concerns
9. Children and AI
• InnerHeal is not intended for children under 13 • Users under 18 should use AI features under parental guidance • AI content is moderated for age-appropriateness • We do not knowingly collect or process children's data for AI training
10. International Considerations
10.1 Data Location
AI processing may occur in: • United States • European Union • Other jurisdictions with adequate data protection
We ensure all locations meet our security and privacy standards.
10.2 Cross-Border Transfers
When data crosses borders: • Standard Contractual Clauses are in place • Data processing agreements are required • Compliance with GDPR, CCPA, and other regulations is maintained
11. Updates to AI Features and This Policy
11.1 Feature Updates
We may introduce new AI features or modify existing ones. When we do: • We will update this policy accordingly • Significant changes will be communicated to you • New features will be opt-in when they involve new data use
11.2 Policy Updates
When we update this policy: • We will change the "Last Updated" date • Significant changes will be notified via app or email • You may be asked to review and accept major changes
12. Contact Us
If you have questions about how we use AI or handle your data:
Email: support@innerheal.app Subject Line: AI/ML Data Inquiry
We aim to respond within 30 days and take all privacy concerns seriously.
13. Glossary
AI (Artificial Intelligence): Computer systems that can perform tasks that typically require human intelligence, like understanding language and making recommendations.
ML (Machine Learning): A type of AI that improves through experience and data patterns.
Anonymized Data: Data that has been processed to remove all identifying information, making it impossible to identify individuals.
Aggregated Data: Combined data from many users that shows general patterns without identifying individuals.
